SUPPORT

Competent complete service prevents standstill or downtimes

The FRICKE customer service is available on a worldwide scale. Online maintenance of the Software permits swift remedy by the direct connection to the machine, irrespective of the time zones.

The consequent focus on customer interests and requirements generates permanent further development and improvement of the FRICKE products and the realisation of new innovative ideas.

Also after delivery, we are at your disposal with our exceptional range of services.

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Installation by FRICKE specialists on site

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Regular inspection and maintenance

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Optional: individual Service contracts

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Spare parts service for a smooth production process

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Intensive operating training

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Update service

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Service hotline
(own agents in the USA and Japan)

SUPPORT-HOTLINE: +49 (0)571-9341111

We are happy to help you – on the telephone or via e-mail.

MEETING POINT

The security system

Efficient, precise and dependable - that is what dosing plants from Fricke are, for the life of the plant. Maintenance and support contribute to this, which is why we have now taken our support to the next level: our two-level support is secure, quick and available at all times.

The first step after you have logged in to our website is to enter your technical question in the customer area. The system guides you, so that our customer service representatives receive all your necessary information and can thus return your call quickly and inform you of possible solutions.

Your advantages: enquiries are possible at any time, response times are short, all procedures are fully documented and can be viewed at any time. A separate service history is kept for each plant – this means maximum transparency.

Seldom is an analysis so complicated that we must proceed to step two. In this case, you allow us to access your system. This takes place exclusively via a secure computer on site at your company and exclusively via secure connections, which only you can authorise and establish.

Your advantage: you retain complete control at all times. Of your data – and of the correct functioning of your dosing system. Around the clock and around the world.

  • Use of highly encrypted data channels based upon the standard protocols HTTPS and SSH
  • Authentication takes place via a distinct encryption key pair (Public Key Encryption), which additionally is only valid for a limited time

SPARE PARTS SERVICE

We have what you need. Immediately!


Small causes such as worn seals or defective switches can have large effects: in certain circumstances they can bring the entire plant to a standstill. In order to keep these downtimes to an absolute minimum or even to avoid them altogether, we keep over 10,000 spare parts in stock for you.

Ex stock they can be delivered fast and you receive them, as a general rule, within 1-2 days after placing your order. And in the process, you can be certain that you always receive exactly the correct and, thus best spare parts for your FRICKE dosing or filling plant - and with them, a smooth production process.

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