This partnership not only promises a cost-effective and efficient solution for equipment maintenance but also sets new standards in cybersecurity.
In an increasingly networked world, FRICKE, a mechanical engineering company based in Minden, Germany, was faced with the challenge of optimizing costly and time-consuming maintenance processes for dosing and filling systems for the perfume and flavor industry or chemical industry. The solution was found in a partnership with Tosibox, a leading expert in cybersecurity and remote maintenance technology. At the heart of this partnership is Tosibox's patented and certified connectivity process. “Our patented and extremely scalable technology enables the establishment of an end-to-end connection from IT to the facility in less than five minutes. Both via a LAN/WAN, WiFi or LTE connection," said Lothar Hoffstedde, Sales Manager TOSIBOX GmbH.
Easy installation and highest security
Unlike comparable remote maintenance systems, which operate via a provider's server, Tosibox's communication is actually end-to-end. Data is transported via a securely locked data tunnel, which is crucial given the growing threats from cyberattacks in the mechanical engineering sector.
Installing the Tosibox system is extremely simple. For the IT side, all that is needed is a so-called key with an integrated crypto chip, while on the machine side, a Tosibox Lock is installed to provide additional security for the customer's network. Thanks to the Plug & Go technology, the certificates of the key for the IT side are automatically and completely exchanged with the lock (router) for the machine side. This solution allows only the two devices to connect via the Internet and establish the VPN tunnel. If the customer does not want to enable the permanent access of the technician, he can simply disconnect the router from the power supply to keep complete control over his machine or network.
Customers benefit from the new remote maintenance solution for these reasons:
- Support with commissioning and machine adjustments
- Savings in travel costs through remote maintenance instead of service technicians on-site
- Minimization of machine downtime
- Optimization of machine settings for higher efficiency
- Implementation of remote updates
- Predictive maintenance of equipment
"We have already been working together successfully since January 2023 and are pleased to have found a reliable partner in Tosibox, a company that has already been able to demonstrate its capabilities in critical infrastructures," says Harald von Lukowicz, Project Manager FRICKE Abfülltechnik GmbH & Co. KG. "We are pleased to be able to set new standards for the simple and secure remote maintenance of our customers' dosing and filling systems with the proven Tosibox technology."
