Service at FRICKE Dosing and Filling Systems
Reliable support throughout the entire life cycle of your systems
Smooth operation of your dosing and filling systems is crucial for quality, efficiency, and process reliability. With the service provided by FRICKE Dosing + Filling Systems, we support you from commissioning to long-term operation of your systems - competently, reliably, and practically.
At our location in Minden, Germany, as well as worldwide, we support customers from the perfume, flavor, food, and chemical industries with customized services for dosing and filling technology.
Need support for your system?
Create a ticket and our service team will get back to you as quickly as possible. For spare parts, please use the spare parts request.
Create ticket Request spare parts
Our service philosophy
Technical expertise. Personal support. Fast solutions.
For us, service means more than maintenance: we support you throughout the entire lifecycle of your dosing and filling system and provide everything from a single source - from commissioning and training to service & support and performance optimizations. This helps reduce downtime, ensure equipment performance, and keep your production stable in a sustainable and cost-effective way.
Service overview
We tailor our services to your requirements. Whether in Germany, across Europe, or worldwide, we offer flexible service concepts for a wide range of industries and production environments.
Commissioning & Training
We support the professional commissioning of your system and help your team achieve a smooth and reliable production start-up. Depending on the project and specific requirements, we either carry out or support conformity assessments as well as re-verification of legal-for-trade measuring equipment.
Discover the FRICKE World
The interactive 3D product world of FRICKE
Experience our dosing and filling systems digitally with interactive 3D models and detailed insights into functions and applications.
Frequently asked questions
Would you like to know which dosing system is the right fit for your formulas, raw materials, and production processes?
Here, we answer frequently asked questions about dosing systems for laboratories and production, suitable media, dosing accuracy, cross-contamination, automation, software integration, recipe management, and explosion protection.
FRICKE supports customers throughout the entire life cycle of their dosing and filling systems. Our range of services includes commissioning, training, maintenance, inspection, repair, troubleshooting, replacement and wear parts, retrofits, upgrades, optimization, remote support, and customized service and maintenance contracts.
These services can be tailored to the specific system, production requirements, and operational conditions.
If a machine breaks down, you can select the affected system in the FRICKE Customer Portal and create a service ticket directly. Alternatively, you can send your request via email to supportticket[at]frickedosing.com.
For general service inquiries, such as scheduling a maintenance appointment, please contact the FRICKE Support Team.
FRICKE Service can be reached by phone on weekdays, Monday to Friday, from 7:00 a.m. to 5:00 p.m. Central European Time (CET/CEST) at +49 571 93411-11.
Regular maintenance helps ensure the long-term availability, operational reliability, and performance of your dosing or filling system. Wear and potential technical issues can be detected early, reducing unplanned downtime.
FRICKE inspects and maintains the systems at defined intervals or based on a customized maintenance plan. This helps extend the system’s service life and supports reliable production processes over the long term.
FRICKE Remote Support provides quick assistance with technical issues, error analysis, and system optimization. This allows many technical issues to be assessed directly without the immediate need for an on-site service call.
Whether remote support is possible depends on the specific system, the available technical equipment, and the nature of the issue.
To order replacement and wear parts, please contact the FRICKE Sales Team.
The FRICKE team will help you identify the right replacement parts and check their availability. Genuine parts ensure the proper functioning, quality, and long-term availability of your dosing or filling system.
Yes. FRICKE offers retrofitting, modernization, and custom adaptations for existing dosing and filling systems.
When production requirements, processes, or technical conditions change, we can assess which components, control systems, or system functions can be adapted or replaced. This allows existing systems to be used for longer, more efficiently, and more cost-effectively.
FRICKE offers training for operators, maintenance personnel, and other employees who work with the respective dosing or filling systems.
The training courses provide knowledge on system operation, system functions, and safe work procedures. They can be conducted as part of the commissioning process or as a supplementary service.
FRICKE oversees the proper commissioning of dosing and filling systems and assists operating personnel in ensuring a safe start to production.
Depending on the system, project, and legal requirements, FRICKE either performs or assists with both conformity assessments and recalibrations. The specific scope of services is determined on a project-by-project basis.
FRICKE has been providing service for dosing and filling systems both domestically and internationally for decades. Depending on the specific system and service requirements, support is provided either via remote support or through an on-site service visit.
International system service is tailored individually to the technical requirements, location, and specific needs.
